General Provisions:

The store ensures that all products are new and in good condition when shipped to the customer. However, if the customer receives an incomplete order, a product different from the one ordered, or a product with a manufacturing defect or breakage, as determined by the store, the store commits to delivering the correct product to the customer or compensating the customer. The store will bear all associated costs, provided that the customer submits a complaint to the store within one day of receiving the order.

If the customer does not receive the order after it has been shipped, the shipping company will return it to the store. In this case, the customer is responsible for the cost of re-shipping. If the customer wishes to cancel the order and receive a refund, the delivery fees will be deducted, and the remaining amount will be transferred to the customer.

Complaints are only accepted through the customer service WhatsApp number as advertised on the website and Instagram page.